Shipping Policy

1. General

a. This website with the URL of https://rowholesaler.com/ (“Website/Site”) is operated by Puneet Kumar (“We/Our/Us”).

b. Our commitment is to ensure the timely delivery of the orders placed by You within the specified timeframe in accordance with this Delivery Policy (“Policy”).

c. Currently, we provide product delivery services across India, subject to the provisions of this Policy.

d. We recommend that you read our Terms and Conditions in conjunction with this Policy, available at the following link: https://rowholesaler.com/terms-and-condition/. e. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree with the terms in this Policy, it is advisable not to make transactions on this website.

f. The currency used on this Website is Indian rupees, and your payment may be charged in your local currency at the applicable exchange rates.

g. All orders are subject to product availability. If an item is not in stock when you place your order, we will notify you and refund the total amount using the original method of payment.

h. We make all commercially reasonable efforts to ensure that the products are delivered to you promptly.

i. Please read this Policy before making a purchase to understand your rights and what you can expect from us.

j. We commit to delivering within 3 to 7 working days.

2. Definitions a. “Customer” refers to a person who purchases goods for personal use, excluding those purchasing for resale. b. “Website” refers to this website with the URL: https://rowholesaler.com/.

3. Cost of Shipping a. Shipping charges are applied at the check-out window in addition to the total price of the goods. b. All products on this Website are delivered free of charge. c. The aforementioned shipping cost is applicable for the delivery of products under this Website, regardless of value or delivery destination.

4. Shipping Updates a. Once your order is shipped, you will receive a notification with the courier service provider details and other relevant information via email.

5. Handling Time a. It typically takes one day to process and dispatch products after the order is placed. b. We strive to process and dispatch your products as soon as possible.

6. Time for Shipping a. Delivery time depends on the product ordered and the delivery location. Approximate delivery times are specified on the product details or will be shown at the check-out window. b. The delivery time is indicative and may vary due to external factors.

7. Buy Online – Pick Up In-Store a. We offer the option of placing an order online and picking it up at the nearest store. b. It usually takes 2 (two) hours from the time of the order to pack and prepare your order. c. Once your order is ready for pick-up, you will receive a notification. d. Show the confirmation message received at the counter to collect your goods. e. We will send a reminder email or SMS if your item is still waiting to be picked up. f. We reserve the right to make changes or discontinue the in-store pick-up option without prior notification.

8. Local Delivery a. Subject to availability, we offer instant local delivery service to certain areas. b. Local delivery is typically completed within 5 (five) hours from the order confirmation. c. Currently, the following areas are covered under our local delivery service. d. We reserve the right to change the local coverage area without prior notice, and users are advised to check this Policy for updates.

9. International Shipping a. Currently, we do not deliver to locations outside India.

10. Other Rules a. The shipping address cannot be changed once the order has been placed on the Website. b. While we endeavor to ship all your ordered products together, this may not always be possible due to product characteristics or availability. c. Cash on delivery is available for certain categories of products. d. We strive to engage logistic partners, employees, and agents with the highest standards and ethics. You agree and acknowledge that the actions or inactions of delivery personnel are beyond our control, and we are not responsible for any actions or inactions of the logistics partners. Any disputes between You and logistics partners will be resolved directly between you and the logistics partner.

11. Restrictions a. Some items may not be eligible for delivery to all geographical locations. You will be notified of restricted items at the check-out page or before.

12. Wrong or Incomplete Address a. You are responsible for ensuring that all information submitted to us is accurate and complete to identify the delivery location. b. Providing incorrect shipping information may result in delays or missed deliveries, and you will not be eligible for reshipment or a refund in such cases.

13. Return and Refund

a. We make every effort to fulfill orders as per specifications and timelines. If, due to unforeseen circumstances or limitations on our part, an order cannot be shipped or delivered, it is considered canceled, and the amount paid by You will be refunded.

b. You can cancel an order after the Date of Transaction but prior to the dispatch of the product. Orders cannot be canceled once dispatch has been initiated.

c. We will not process a return if you have ordered the wrong product model, color, or incorrect product or service.

d. Return or refund will be considered only when the Customer produces relevant documents and proof.

e. Return and refund will be subject to testing and verification of the alleged fault by an authorized person on our behalf.

f. If, after testing, the product is found to be in good working order without defects, we will return the product to you, and the return carriage costs will be your responsibility.

g. A product will be eligible for replacement only if the same product/model is available in stock. If the same product/model is out of stock, a refund will be provided.

h. Once qualified, refunds will be applied to the original payment method.

i. Products purchased using the Cash on Delivery option will be refunded to the bank account details provided by You.

j. Customers seeking warranty claims must comply with the manufacturer’s instructions and warranty procedures. If manufacturer details are not available, we will assist in connecting you with the manufacturer to address issues.

k. Replacement can be made if the Customer establishes that the product was delivered in a defective condition or had physical damage within 1 (one) hour of receipt.

l. We will arrange to repair the damaged product, collect and replace it with an equivalent product, or provide a refund, provided that you contact us within 1 (one) hour of receipt.

m. Any damaged product must be returned in the condition it was in upon receipt, along with any packaging and other items received with the damaged product.

n. If the amount has been deducted but the order is not confirmed, please contact your respective bank. It takes 7 (seven) business days to reverse the amount.

o. If the issue remains unresolved after 7 (seven) business days, you can contact our customer care support at rowholesaler99@gmail.com.

p. Besides the aforementioned items and services, the following items and services are not eligible for a refund:

I. Sale items or promotional items (discounts, giveaways, etc.).

II. If the product has been used or opened.

III. Products not in the same condition as when they were delivered.

IV. Products misused, causing the problem.

V. Problems known or made aware of before purchase.

VI. Gifts or free services.

VII. Broken, tampered with, or damaged products.

VIII. Products returned after the return window is closed or the Refund Period expires. IX. Any other exceptions under the Consumer Protection Act, 2019.

14. Rules of Returning the Product

a. Cancellation requests can be made through the following methods:

b. You are eligible to return the product only if it is in the same condition as when received.

c. Properly pack and label the product with the order number, return address, and your address.

d. The product should be returned in its original packaging.

e. We do not accept liability for packages damaged during return transit. It is the customer’s responsibility to pack the product properly to prevent damage during transit. f. Upon receiving your return request, we will verify the request and, if found valid, arrange for the product’s pickup through a designated logistics service provider.

g. The returned order must include all accessories, including freebies, provided with the order, or the cost of the accessories will be deducted from the refund amount.

h. Upon receipt of the returned product, we will test it to identify the reported fault.

i. Include a copy of the receipt or invoice with the returned product.

j. You will receive an email or SMS notification at the email address or mobile number provided.

15. Your Data

a. Data privacy during the shipping process is governed by our privacy policy.

16. Changes to This Policy

a. Please be aware that we may change the terms of this Policy from time to time. Each time you wish to use this website, check the Policy to ensure you understand the current terms and conditions. b. If you do not wish to accept the revised Policy, you should not continue using the Services. Your use of the Services after the effective date of the changes indicates your agreement to be bound by the new Policy.

17. Force Majeure

We will not be considered in breach of guarantees or terms of service and shall not be liable for any cessation, interruption, or delay in the performance of our obligations due to reasons beyond our control, including natural disasters, pandemics, acts of God, public enemy, famine, plague, court or public authority action, changes in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, or similar events beyond our reasonable control, whether foreseen or unforeseen.

18. Contact Us

For feedback, concerns, or queries, please contact us at the following details: Customer Care: rowholesaler99@gmail.com